Privacy Policy

Effective Date: 9 Sep. 24

At ChakraIO, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website. It also explains your rights under Australian law and applicable international regulations, such as the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following personal information from you:

• Name: Collected when you voluntarily provide it, e.g., through a newsletter subscription form.
• Email Address: Collected to send newsletters and updates if you opt-in.

We also gather non-personal information through cookies and analytics tools to enhance user experience, such as:

• IP address
• Browser type and version
• Pages visited and actions taken on the website

2. How We Use Your Information

We use your personal information for the following purposes:

• To send newsletters and other promotional content that you have requested.
• To improve the user experience by analyzing website traffic and user behavior.
• To respond to inquiries or requests you submit via our contact forms.

We will not use your personal information for any other purpose without your consent.

3. Legal Bases for Processing (For EU Residents)

Under the GDPR, we rely on the following legal bases for processing your personal data:

• Consent: You have given your explicit consent for us to process your information by subscribing to our newsletter or providing personal details.
• Legitimate Interest: For the purposes of improving our services and understanding user behavior.

4. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data with trusted third-party service providers (e.g., email marketing platforms) who assist us in operating our website and delivering services, provided they comply with strict data protection policies.

In certain circumstances, we may also be required to disclose your personal information by law, such as in response to a court order or other legal processes.

5. International Data Transfers

If you are located outside Australia, please note that your personal data may be transferred to and processed in Australia. By using our website and providing your information, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable data protection laws.

If we transfer your data outside Australia or the European Economic Area (EEA), we will take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with the GDPR and Australian Privacy Principles.

6. Data Retention

We retain your personal data only as long as necessary to provide you with services or comply with our legal obligations. Once we no longer need your personal data, we will securely delete or anonymize it.

7. Your Rights

You have the following rights concerning your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request the correction of any inaccurate or incomplete information.
• Erasure: Request the deletion of your personal data under certain conditions.
• Objection: Object to the processing of your data for direct marketing purposes.
• Data Portability: Request the transfer of your personal data to another organization, where applicable.

To exercise any of these rights, please contact us at [Insert Contact Information].

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, modification, or disclosure. These measures include encryption, secure servers, and other technological safeguards.

However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. Cookies

ChakraIO uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences and provide you with a more personalized experience. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Email: contact@chakraio.com
Address: Melbourne, Australia